Privacy Policy
PRIVACY POLICY · BYRON GRACEThis Privacy Policy explains how Byron Grace collects, uses and protects your personal information when you use our website, in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Byron Grace |
1 · COLLECTION OF PERSONAL INFORMATION & CONTROLLER CONTACT DETAILS
1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the handling of your personal information when using our website. Personal information is any information from which you can be personally identified.
1.2 The entity responsible for handling personal information on this website is Byron Grace. Byron Grace determines the purposes and means of processing personal information and is committed to managing it in accordance with the Australian Privacy Principles.
1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal information and other confidential content (e.g., orders or inquiries). You can recognise an encrypted connection by the "https://" string and the lock symbol in your browser bar.
2 · DATA COLLECTION WHEN VISITING OUR WEBSITE
When using our website for informational purposes only — i.e., if you do not register or otherwise transmit information to us — we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:
The visited website
Date and time of access
Amount of data sent in bytes
Source/referral from which you reached the page
Browser used / Operating system used
IP address used (where applicable: in anonymised form)
This processing is carried out on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or otherwise used. However, we reserve the right to retrospectively check the server log files should there be concrete indications of unlawful use.
3 · COOKIES
In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (session cookies). Other cookies remain on your device and enable us or our partner companies (third-party cookies) to recognise your browser on your next visit (persistent cookies).
When cookies are set, they collect and process certain user information such as browser and location data as well as IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.
In some cases, cookies are used to simplify the ordering process by saving settings (e.g., remembering the contents of a virtual shopping cart for a later visit to the website). Where personal information is also processed by individual cookies we have implemented, this is done either for the performance of the contract or to safeguard our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the page visit.
We may work with advertising partners who help us make our website more interesting for you. For this purpose, cookies from partner companies may also be stored on your device when you visit our website (third-party cookies).
| Note: You can set your browser to inform you about the setting of cookies and individually decide on their acceptance, or exclude the acceptance of cookies in certain cases or in general. Each browser differs in the way it manages cookie settings. Please note that the functionality of our website may be limited if cookies are not accepted. |
Browser Cookie Settings
Internet Explorer: support.microsoft.com/help/17442
Firefox: support.mozilla.org/kb/cookies-erlauben-und-ablehnen
Chrome: support.google.com/chrome/answer/95647
Safari: support.apple.com/kb/ph21411
Opera: help.opera.com/en/latest/web-preferences/#cookies
4 · CONTACT
When contacting us (e.g., via contact form or email), personal information is collected. Which data is collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your request or for contacting you and the associated technical administration.
The basis for processing this data is our legitimate interest in responding to your request. If your contact is aimed at the conclusion of a contract, the data is also processed for that purpose. Your data will be deleted after final processing of your request, provided there are no legal retention obligations to the contrary.
5 · DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT & CONTRACT PROCESSING
Personal information will continue to be collected and processed when you provide it to us for the performance of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms.
Deletion of your customer account is possible at any time and can be done by sending a message to the above contact address. We store and use the data you provide for contract processing. After complete processing of the contract or deletion of your customer account, your data will be restricted in accordance with tax and commercial retention periods and deleted after expiry of these periods, unless you have expressly consented to further use of your data.
6 · USE OF YOUR DATA FOR DIRECT MARKETING
| 6.1 — Email Newsletter Registration |
If you register for our email newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your email address. We use the so-called double opt-in procedure for sending the newsletter. This means that we will only send you an email newsletter once you have expressly confirmed that you consent to receiving newsletters.
By activating the confirmation link, you give us your consent to use your personal information for this purpose. When you register for the newsletter, we store your IP address as well as the date and time of registration. You can unsubscribe from the newsletter at any time via the link provided in the newsletter. After unsubscribing, your email address will be immediately deleted from our newsletter distribution list.
| 6.2 — Email Newsletter to Existing Customers |
If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services from our range by email. Data processing is carried out solely on the basis of our legitimate interest in personalised direct marketing. You are entitled to object to the use of your email address for marketing purposes at any time with effect for the future.
7 · DATA PROCESSING FOR ORDER FULFILMENT
7.1 The personal information we collect will be passed on to the transport company commissioned with the delivery as part of contract processing, insofar as this is necessary for the delivery of the goods. We will pass on your payment data to the commissioned financial institution as part of payment processing, insofar as this is necessary for payment processing.
| 7.2 — Payment Service Providers |
When paying by credit card (AMEX, Mastercard, Maestro, Visa), Apple Pay, Google Pay or Shop Pay, your payment data is passed on to the respective payment service provider only insofar as this is necessary for payment processing. These providers may process your data in accordance with their own privacy policies. Payments are processed in a secure, SSL-encrypted environment.
8 · REVIEW REMINDER
We use your email address for a one-time reminder to submit a review of your order for the review system we use, provided you have given us your express consent during or after your order. You can revoke your consent at any time by sending a message to the contact address.
9 · USE OF SOCIAL MEDIA: SOCIAL PLUGINS
| 9.1 — Facebook Plugins (Shariff Solution) |
Our website uses so-called social plugins of the social network Facebook, operated by Meta Platforms Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. To increase the protection of your data when visiting our website, these buttons are not integrated as unrestricted plugins but only using an HTML link. This ensures that no connection is established with Facebook servers when you access a page on our website that contains such buttons. When you click the button, a new browser window opens and calls up the Facebook page where you can interact with the plugins.
| 9.2 — Google+ Plugins (Shariff Solution) |
Our website uses social plugins operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The same Shariff HTML-link solution is used for data protection, ensuring no direct connection to Google servers until you actively click the button.
| 9.3 — Instagram Plugin (Shariff Solution) |
Our website uses social plugins of the online service Instagram, operated by Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA. The same Shariff HTML-link solution applies, ensuring no connection to Instagram servers is established until you actively click the button.
10 · ONLINE MARKETING
| 10.1 — DoubleClick by Google |
This website uses the online marketing tool DoubleClick by Google (Google LLC). DoubleClick uses cookies to display relevant ads for users, improve campaign performance reports, or prevent a user from seeing the same ads multiple times. This is carried out on the basis of our legitimate interest in the optimal marketing of our website. DoubleClick cookies do not contain any personal information according to Google.
| 10.2 — Google AdWords Conversion Tracking |
This website uses the online advertising program Google AdWords and its conversion tracking. We use Google AdWords to draw attention to our attractive offers on external websites. The conversion tracking cookie is set when a user clicks on a Google AdWords ad. These cookies usually expire after 30 days and are not used for personal identification.
11 · WEB ANALYTICS SERVICES
| Google (Universal) Analytics |
This website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies that enable analysis of your use of the website. This website uses Google Analytics exclusively with the "_anonymizeIp()" extension, which ensures anonymisation of the IP address by truncation and excludes direct personal reference.
Google will use this information on our behalf to evaluate your use of the website, compile reports on website activity, and provide other services related to website and internet usage. The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other Google data.
This website also uses Google Analytics for cross-device analysis of visitor flows, carried out via a User ID. A unique, permanent and anonymised ID is assigned upon the first page visit and is set across devices. The User ID does not contain personal data and does not transmit such data to Google. You can object to data collection and storage via the User ID at any time with effect for the future.
12 · RETARGETING / REMARKETING / RECOMMENDATION ADVERTISING
| Facebook Custom Audience (Pixel) |
This website uses the "Facebook Pixel" of Meta Platforms Inc. If express consent is given, user behaviour can be tracked after they have seen or clicked on a Facebook ad. This procedure serves to evaluate the effectiveness of Facebook ads for statistical and market research purposes. The collected data is anonymous to us. However, the data is stored and processed by Facebook. Processing only takes place upon express consent. Consent to use the Facebook Pixel may only be given by users over the age of 13.
| Google AdWords Remarketing |
Our website uses Google AdWords Remarketing functions. Google sets a cookie in the browser of your device, which automatically enables interest-based advertising using a pseudonymous cookie ID based on the pages you have visited. This is carried out on the basis of our legitimate interest. Further data processing only takes place if you have agreed that your internet and app browsing history may be linked by Google with your Google account.
13 · YOUR PRIVACY RIGHTS
13.1 Under the Australian Privacy Principles, you have comprehensive rights regarding the handling of your personal information:
Right of access: Right to request access to the personal information we hold about you, the processing purposes, categories, recipients and storage period.
Right to correction: Right to request the correction of inaccurate data and/or completion of incomplete data we store.
Right to deletion: Right to request the deletion of your personal information where the applicable conditions are met.
Right to restriction: Right to request the restriction of the processing of your personal information.
Right to notification: Right to be informed about the recipients to whom personal information has been disclosed.
Right to data portability: Right to receive your personal information in a structured, commonly used and machine-readable format.
Right to withdraw consent: Right to withdraw consent at any time with effect for the future.
Right to lodge a complaint: Right to lodge a complaint with a supervisory authority (see below).
| 13.2 — Right to Object |
| Right to Object: If we process your personal information on the basis of our overriding legitimate interest, you have the right at any time to object to this processing with effect for the future for reasons arising from your particular situation. If you exercise your right to object, we will stop processing the data concerned, unless we can demonstrate compelling legitimate grounds that outweigh your interests, rights and freedoms, or if the processing serves the assertion, exercise or defence of legal claims. |
| Direct Marketing: If your personal information is processed for the purpose of direct marketing, you have the right to object at any time to such processing. If you exercise your right to object, we will stop processing the data concerned for direct marketing purposes. |
14 · DURATION OF STORAGE OF PERSONAL INFORMATION
The duration of the storage of personal information is based on the respective legal retention period (e.g., commercial and tax retention periods). After expiry of the period, the corresponding data is routinely deleted, provided it is no longer required for the fulfilment or initiation of a contract and/or there is no longer any legitimate interest on our part in continued storage.
15 · COMPLAINTS
If you have a complaint about how we handle your personal information, please contact us first at info@byrongrace.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.
16 · CONTACT
If you have any questions or wish to exercise your rights, please contact us at:
📧 info@byrongrace.com
byrongrace.com